eeji Frequently Asked Questions

Creating an eeji account takes under three minutes. Visit eeji.asia, click Register, and enter your Philippine mobile number, date of birth, a secure password, and your full legal name. You'll receive an OTP via SMS to verify your number. Once confirmed, your account is active and you can explore the game lobby immediately. Real-money play and withdrawals require KYC verification.

The minimum age to register and play on eeji is 21 years old. This is a PAGCOR regulatory requirement for all online gaming platforms in the Philippines — no exceptions. eeji verifies age at registration and again during KYC document review. Accounts found to belong to players under 21 are permanently closed and any deposited funds are returned.

eeji accepts any valid Philippine government-issued ID for KYC — including your Passport, Driver's License, UMID, PhilSys National ID, SSS card, or Voter's ID. Upload a clear photo of both the front and back of your chosen ID through My Account → Verification. Most KYC reviews on eeji are completed within 24 hours on business days. KYC must be completed before your first withdrawal is processed.

No. eeji strictly allows one account per person, per household, and per device. Creating multiple accounts — even under different names or mobile numbers — is a violation of eeji's Terms and Conditions and may result in permanent bans on all associated accounts, along with forfeiture of any balances. If you've accidentally created a duplicate account, contact eeji live chat immediately to resolve it.

On the eeji login page, tap "Forgot Password" and enter your registered Philippine mobile number. You'll receive a one-time password (OTP) via SMS. Enter the OTP, then create a new password. The entire process takes about 60 seconds. If your registered number is no longer active, contact eeji's 24/7 live chat support with your account details and a copy of your ID to regain access.

You can request account closure anytime by contacting eeji's live chat support team. Before closure is processed, any pending bets are settled and your verified cash balance is returned to your registered withdrawal method. Note that account closure is different from self-exclusion — if you're closing due to gambling concerns, eeji strongly recommends using the self-exclusion tool instead, which provides stronger protections.

The minimum deposit on eeji is ₱100 (one hundred Philippine Pesos). This applies across all supported payment methods including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum deposit limit set by eeji at the platform level, though individual payment method transaction limits from your bank or e-wallet may apply. All deposits are in Philippine Pesos and credited to your eeji wallet in PHP.

GCash deposits on eeji are almost instant — typically credited to your eeji wallet within 30 to 60 seconds of completing the GCash payment. This is one reason GCash is the most popular deposit method among Filipino players on eeji. Make sure the GCash account you're paying from is registered under your own name, as third-party payment accounts are not permitted under eeji's Terms and Conditions.

eeji supports GCash, Maya (formerly PayMaya), QR Ph, BPI, BDO, Metrobank, UnionBank, InstaPay, PESONet, and 7-Eleven CLiQQ for deposits. For withdrawals, eeji supports GCash, Maya, BPI, BDO, and Metrobank bank transfers. All payment accounts must be registered in the same legal name as your eeji account. eeji does not accept credit card payments or cryptocurrency at this time.

The minimum withdrawal on eeji is ₱200 (two hundred Philippine Pesos). KYC verification must be completed before any withdrawal is processed. There is no maximum withdrawal limit set by eeji for verified accounts, though large withdrawals may be subject to additional due diligence checks as required by the Anti-Money Laundering Act (AMLA). All withdrawals must go to a payment account registered in your own name.

For verified eeji accounts, GCash and Maya withdrawals are typically processed within 5 minutes. Bank transfer withdrawals to BPI, BDO, or Metrobank usually settle within 2 to 4 business hours during banking days. Withdrawals requested outside regular banking hours may take slightly longer for bank transfers. If your withdrawal has been pending for more than 24 hours, contact eeji's live chat support for a status update.

eeji does not charge transaction fees on deposits or withdrawals from its side. However, your bank or e-wallet provider — GCash, Maya, BPI, BDO, Metrobank — may apply their own transaction charges or service fees, which are outside eeji's control. Check your payment provider's fee schedule before transacting. eeji recommends using GCash or Maya for fee-free, near-instant transactions where possible.

eeji features an extensive slot library from leading Asian game providers, including popular JILI slots titles known for their high-volatility mechanics and bonus buy features. The eeji slot lobby includes classic 3-reel slots, video slots with multiple paylines, progressive jackpot slots, and themed games covering everything from Filipino culture to mythology and adventure. The full library is accessible at eeji.asia/slot.

eeji's slot games and all RNG-based games use certified Random Number Generator (RNG) technology. RNG systems are independently audited to ensure results are statistically random and not manipulated. RTP (Return to Player) percentages are set by the game developer and are published within each game's information panel. eeji, as a PAGCOR-licensed platform, is subject to regular regulatory checks to ensure game integrity standards are maintained.

Yes — eeji is fully optimized for mobile play. The eeji platform is a mobile-responsive web app that runs smoothly on Android and iOS browsers without requiring a separate app download. Simply open eeji.asia in Chrome or Safari on your smartphone to access the full game lobby, manage your wallet, and play bingo, slots, and live casino games. For the best experience, eeji recommends a stable 4G or WiFi connection.

Yes. eeji's live casino section features real dealers streaming in real time, covering popular table games like baccarat, roulette, blackjack, and dragon tiger. Live dealer games on eeji use professional studio setups with Filipino-friendly tables and, in many cases, Filipino-speaking dealers. The eeji live casino lobby is accessible from eeji.asia/eeji-casino. A minimum bet applies per table and varies by game type.

If you're disconnected mid-game on eeji, the platform's servers continue to process the round to its natural conclusion. When you reconnect, your game history will reflect the final result — win or loss — as if the round completed normally. For slot and bingo games, disconnection mid-spin is resolved server-side. If you believe a disconnection caused an incorrect result, contact eeji's live chat support with the round ID for review within 48 hours.

eeji offers a welcome bonus for new players on their first deposit. The exact bonus amount and structure are displayed on the eeji promotions page at the time of your registration — amounts and terms are subject to change. To claim it, register a new account, complete your first deposit of at least the minimum qualifying amount, and the bonus is credited automatically. Always read the individual promotion terms for wagering requirements and game restrictions before claiming.

A wagering requirement (also called a rollover or playthrough) is the number of times you must wager a bonus amount before the resulting winnings can be withdrawn as cash. For example, a ₱500 bonus with a 15x wagering requirement means you need to place ₱7,500 in total bets before cashing out. On eeji, the standard wagering requirement is 18x the bonus amount unless otherwise stated in the specific promotion terms.

No — Bonus Funds on eeji cannot be withdrawn directly. Only cash balance that results from completing the applicable wagering requirements is eligible for withdrawal. For example, if you receive a bonus and wager it the required number of times, the winnings generated above the original bonus amount become withdrawable cash balance. Expired bonus funds — those not wagered within the promotion validity period — are forfeited automatically.

Yes. eeji operates a tiered loyalty program that rewards regular players with points based on wagering activity across all game categories — slots, bingo, live casino, and sports betting. Points accumulate toward VIP tier upgrades, which unlock benefits including higher withdrawal limits, dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and invitations to eeji VIP events. Details on current tier thresholds are available in your eeji account dashboard.

eeji may forfeit or cancel a bonus in several situations: the bonus validity period expired before wagering requirements were completed; a withdrawal was requested before wagering was finished; multiple accounts were detected attempting to claim the same promotion; or gameplay patterns inconsistent with legitimate gaming were identified. Always check the expiry date and game restrictions of any eeji promotion before wagering, and complete the full wagering requirement before requesting a withdrawal.

Yes. eeji operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government-mandated body that regulates and licenses all legal online gaming in the Philippines. Playing on a PAGCOR-licensed platform like eeji means your funds, gameplay, and personal data are subject to regulatory oversight — providing genuine player protections that unlicensed offshore sites cannot offer. You can verify eeji's regulatory status through PAGCOR's official channels.

eeji protects player data using TLS/SSL encryption for all data in transit, hashed password storage, and role-based access controls on internal systems. eeji complies fully with the Philippine Data Privacy Act of 2012 (RA 10173) and has a registered Data Protection Officer. Financial transactions are processed through regulated payment partners. eeji never sells player data to third parties for commercial purposes. Full details are in the eeji Privacy Policy at eeji.asia/privacy-policy.

eeji provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time alerts, reality check pop-ups, cooling-off periods (24 hours to 6 weeks), and self-exclusion (minimum 6 months or permanent). All tools take effect immediately when activated. Limits can only be lowered instantly — raising them requires a 7-day cooling-off period to prevent impulsive decisions.

Log into your eeji account, go to Account Settings → Responsible Gaming, and select Self-Exclusion. Choose your exclusion period (minimum 6 months or permanent) and confirm with an SMS OTP. Your account is locked immediately, all marketing stops, and your verified cash balance is returned to your withdrawal method within 24 hours. Self-exclusion cannot be reversed before the chosen period expires. eeji's live chat can also process this on your behalf, 24/7.

PAGCOR operates an official responsible gaming program and can register you for exclusion across all PAGCOR-regulated venues — not just eeji. The National Center for Mental Health (NCMH) provides free mental health support including for gambling-related concerns. DSWD and local barangay social workers can connect families with counseling and financial recovery resources. eeji's support team is also available 24/7 via live chat and can provide referral information at any time.